Privacy Policy

Last updated: 29 April 2026

Eye Surgeons Miranda (Dr Adrian Hunt) is committed to protecting the privacy of patients, referring practitioners, and visitors to this website. This Privacy Policy explains how we collect, hold, use and disclose personal information, and how you can access or correct the information we hold about you.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in Schedule 1 of that Act, by the Health Records and Information Privacy Act 2002 (NSW), and by the professional obligations imposed by the Medical Board of Australia and AHPRA.

What information we collect

In the course of providing clinical care we may collect:

• Personal information: name, date of birth, address, contact details, Medicare and private health insurance details, emergency contact, and information about referring practitioners.
• Health information: clinical history, presenting concerns, examination findings, imaging and diagnostic results, prescriptions, surgical records, and correspondence with other treating practitioners.

Health information is classified as "sensitive information" under the Privacy Act and is subject to additional safeguards.

How we collect information

We collect information:

• Directly from patients, in person, by phone or by email.
• From referring general practitioners, optometrists and other treating practitioners, with patient consent (express or implied through the act of referral).
• From Medicare, private health insurers or other third parties where authorised by law.

This website does not collect personal information through forms. Appointments are arranged verbally, and clinical communication is conducted by phone or by email, never through web forms or online portals.

Why we collect it

We collect personal and health information to:

• Provide and coordinate ongoing clinical care.
• Communicate with you and with your other treating practitioners.
• Process Medicare, private health insurance and Department of Veterans' Affairs claims.
• Maintain accurate clinical records as required by professional and legal obligations.
• Conduct internal quality assurance, audit and clinical research where permitted, on a de-identified basis where practicable.

How we hold and protect your information

Clinical records are held in Genie, a secure clinical practice-management system widely used in Australian specialist practices. Paper records, where they exist, are stored securely on the premises. Practice records are held within Australia. All staff have privacy and confidentiality obligations under their terms of employment.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, using a combination of physical, electronic and procedural safeguards.

Records are retained for the minimum periods required by law: at least seven years from the date of last contact for adult patients, and until the age of 25 for patients who were minors at the time of last contact.

When we disclose your information

We may disclose your personal and health information to:

• Other practitioners involved in your care: your referring doctor, anaesthetist, day-surgery facility, allied health, and secondary specialists.
• Medicare, private health insurers and the Department of Veterans' Affairs, for the purposes of billing and claims.
• Our medical defence organisation or legal advisers, if a matter requires.
• Family members or carers, only with your consent or in limited emergency circumstances permitted by law.
• Other parties where required or authorised by Australian law (for example, mandatory notification of certain conditions, court orders or law-enforcement requests).

We do not sell, rent or trade personal information. We do not use personal information for marketing.

Overseas disclosure

We do not routinely transfer personal information overseas. Practice records are stored within Australia.

Anonymity and pseudonymity

You may interact with us anonymously or under a pseudonym where it is lawful and practicable. In a clinical context, identification is generally required for clinical safety, continuity of care, and Medicare claiming, and most clinical encounters cannot proceed without it.

Access to and correction of your information

You have the right to:

• Access the personal and health information we hold about you (Australian Privacy Principle 12).
• Request correction of information that is inaccurate, out-of-date, incomplete, irrelevant or misleading (Australian Privacy Principle 13).

Requests should be made in writing to the practice (contact details below). We will respond within a reasonable period, generally within 30 days. A reasonable fee may be charged to recover the cost of providing access. If we decline a request, we will provide our reasons in writing.

This website

• This website does not use forms to collect personal information.
• Contact links use mailto: (which opens your own email client) and tel: (which dials from your own device). Messages are sent through your own provider, not through this site.
• The website does not currently use analytics or cookies. If website analytics are added in future, this policy will be updated to disclose what is collected and how.
• The hosting provider may retain server logs containing IP addresses and request data for security and operational purposes.

Privacy concerns and complaints

If you have a question or concern about how we handle your information, please contact the practice using the details below. We will investigate and respond as quickly as we can, generally within 30 days.

If you remain dissatisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Web: oaic.gov.au

For complaints concerning health records held in NSW, you may also contact the Information and Privacy Commission NSW:

• Phone: 1800 472 679
• Web: ipc.nsw.gov.au

Changes to this policy

This Privacy Policy may be updated from time to time. The "last updated" date at the top of this page reflects the most recent revision. The current version is always available at this URL.

Contact us

For privacy queries, access requests, correction requests or complaints:

Eye Surgeons Miranda
Suite 6, 50–52 Urunga Parade, Miranda NSW 2228
Phone: (02) 8544 0719
Email: info@eyesurgeonsmiranda.com.au